> Known Issues
> ID 1144
> Description: The Assign… option on the DVMs tab in the Pano Manager web console allows the administrator to assign a DVM to a user that is not in the set of users entitled to access the collection. When this condition occurs, the DVM will be assigned to the user, but the user will not be allowed to log in.
> Workaround: Add the user to the set of users entitled to the collection by editing the collection or by adding the user as a member of a security group specified in the collection properties.
> ID 1797
> Description: For Windows Login collection type, you cannot configure resolution from the Pano Control Panel. Pano Logic has plans to fix this in the next release.
> Workaround: Set the resolution from the Pano Manager: Settings > Login > Preferences.
> ID 1799
> Description: Console Direct technology does not interoperate with Windows Remote Assistance.
> Workaround: Use SMS Remote Control or DameWare Mini Remote Control.
> ID 2374
> Description: After installing the Pano Desktop Service (Pano DAS), the first user logging into a desktop virtual machine will be prompted to enter administrative credentials if the logged in user account does not have such privileges. This issue is the result of a Microsoft Windows bug. The administrative credentials are not necessary; the user can use the desktop virtual machine but the dialog box might confuse or concern the end user.
> Workaround: After installing the Pano DAS, login as an administrator.
> ID 2377
> Description: When an end user is connected to a desktop virtual machine configured for Console Direct technology, moving the mouse in the VMware Infrastructure Client (VMware VIC) console causes the end user’s mouse pointed to also move.
> Workaround: The administrator should not move the mouse into the console area of the VMware VIC when the Pano lockout screen is displayed. The Pano lockout screen is completely static, so there is no need to control the mouse when this screen is being displayed.
> ID 2383
> Description: When one user is connected to a desktop virtual machine (DVM) that is part of a User Based collection using Remote Desktop Connection and another user connects to the same virtual machine, the second user will not be able to access the DVM.
> Workaround: The first user should logoff so that the second user can access the DVM.
> ID 2425
> Description: 3D screen savers might cause problems when used with Pano devices.
> Workaround: Use Group Policy to prevent use of 3D screen savers. The best screen saver for overall system performance is “Blank”.
> ID 2430
> Description: Putting the command window (cmd.exe) into full screen mode causes display problems when using Console Direct technology.
> Workaround: Do not select the Full Screen option or press Alt+Enter when the command window is active.
> ID 2487
> Description: Copying directly between two USB mass storage devices results in an I/O error.
> Workaround: Copy the files from the first USB device to the desktop or local drive and then to the second USB device.
> ID 2590
> Description: You might receive a “Stop 0x0000008E” error message when using Windows XP with security update 954211 installed. There is a known issue with the security update that is fixed by KB959252. If you encounter this problem, the Pano Desktop Service (Pano DAS) will not start. The log file for the Pano DAS will indicate:
> WARNING : AgentServer: Agent Server failed to start. Reason: win32k.sys hotfix available at http://support.microsoft.com/kb/959252/ is required.: AgentServer::startAgentServer: AgentServer
> Workaround: Install the update KB959252 available at http://support.microsoft.com/kb/959252/.
> ID 2650
> Description: User settings made through the Pano Control Panel are not saved if the user does not have a User Principal Name (UPN) defined.
> Workaround: Define a UPN for the user.
> ID 2656
> Description: Selecting ClearType font smoothing in Internet Explorer 7, Office 2007 or Windows Display Properties causes the color of characters to appear incorrectly when using Console Direct technology.
> Workaround: In the case of Internet Explorer 7 or Office 2007 applications, deselect this option. In Windows Display Properties, deselect font smoothing or set it to Standard.
> ID 2779
> Description: After logging off from a desktop virtual machine (DVM) using Remote Desktop Connection, the next login will be delayed when using Console Direct technology. When this condition occurs, the end user will see a blank Pano screen for longer than is usual.
> Workaround: The user should wait for the display to activate. To avoid this problem, when using Remote Desktop Connection the user should disconnect from the DVM rather than logoff.
> ID 2820
> Description: Transparent objects in PowerPoint 2003 appear as solid or striped objects when viewed in the main panel at 24-bit color depth when using Console Direct technology.
> Workaround: Configure your desktop virtual machine for 16-bit color. Transparent objects appear correctly in Slide Show and Slide Sorter views at any color depth setting.
> ID 2992
> Description: Users with non-US English characters cannot re-connect to an existing session through a Pano device.
> Workaround: Users should avoid using non-US English characters in passwords, or users should logoff rather than disconnect. Session timeouts can be used to automatically force a logoff upon disconnect; see “Control Session Timeouts” in online help for details.
> ID 2850
> Description: When using two Pano devices for dual monitor support, connections fail without any error message if the secondary Pano device is not on the network.
> Workaround: Connect the secondary Pano device to the network or de-configure the secondary Pano device in the Pano Manager console.
> ID 2967
> Description: Dead keys do not work on UK Extended keyboard.
> Workaround: There is no workaround.
> ID 2656
> Description: Occasionally the U3 Launchpad application used with some USB flash drives will not automatically start.
> Workaround: Manually run the Launchpad application.
> ID 3011
> Description: The Pano Desktop Service (PanoDAS.exe) might not free handles and the number of handles might increase to an unacceptable level.
> Workaround: Do one of the following.

> • | Configure the screen saver so that it is not password protected on resume. The “Screen-saver” desktop is not used by Windows in this case.

> • | Set the Native Session\Disable Mouse Tracking registry setting to True, then restart the Pano Desktop Service.

> • | Track the handle count through TaskManager or PerfMon and restart the Pano Desktop Service before the handle count rises to an unacceptable level.

> FP-1068
> Description: The admin.jsp page appears as a blank page when you try to access the Pano Manager via https. This problem does not occur with http. The problem is the result of a flash/browser incompatibility, specifically an expiration settings in combination with https. This is a known Adobe bug.
> Workaround: Edit /opt/atto/broker/web/WEB-INF/web.xml and comment out the following section:

> <filter-mapping> <filter-name>NoCacheFilter</filter-name> <url-pattern>*.swf</url-pattern> </filter-mapping> when commented out it should look like this: <!-- <filter-mapping> <filter-name>NoCacheFilter</filter-name> <url-pattern>*.swf</url-pattern> </filter-mapping> -->

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