View Pano Device Information You might need to get information about a user’s Pano device if: • A particular USB device does not appear to work with the Pano device. • The Windows desktop experience is not working as expected. Specific information includes: • Device Revision • MAC address Note: The MAC address of the Pano device can also be obtained from Pano Manager. • Screen Resolution • Network Connection Information To obtain information about a user’s Pano device: 1. From the Pano device that you want to troubleshoot, go to the Pano Login. You don’t need to log on. 2. In the Pano Login, click Help.