> DVM Login Error Messages
> The administration of a DVM includes two management infrastructure components: Pano Manager and the virtual infrastructure (VMware VirtualCenter). If you’re like many IT organizations, where one group manages the administration of virtual infrastructure and another group performs desktop management, you might not have access to the virtual infrastructure management tools to troubleshoot DVM login issues. That’s okay! You can use the error messages that Pano Manager displays–without accessing the virtual infrastructure.
> When the user types the credentials in the Pano client login screen and clicks Login, the Pano Manager presents the user’s desktop. If the Pano Manager cannot do its job, Pano Manager displays messages to the user. The following messages are the most common:

> • | No desktops are available. Please contact your system administrator; No DVMs are configured for you; No DVMs are available for you.

> This means that Pano Manager could not find a desktop that is available and to which the user has access.
> If the user is a member of a Permanently Assigned Desktops collection type, a new DVM should be created for this user in the Pano Manager by modifying the settings of the DVM collection, or in VMware VirtualCenter. Ideally, users should not get this error at all because a new DVM should be waiting before they login for the first time.
> If a free DVM is not available when the user logs in; a new one will be created. This can take some time and the user will be shown a waiting for deployment to start message along with a time indication. Then the Your desktop is being created. Please wait or click Cancel to return to the login screen message is displayed along with amount of time remaining.
> After the DVM is created the Your desktop is ready for you to Login message appears. User can now log on to the DVM.
> If the user is a member of a Pooled Desktops collection type, it could mean that other users are not logging off after they are done. Instead of creating a new DVM and encountering DVM sprawl, you can enforce session limits (go to Control Session Timeouts) in the DVMs in the collection using Windows mechanism. Alternatively, as a quick fix, you can log on as administrator into the DVM that has a user logged on but is disconnected from any Pano device and then logoff. That will free up the DVM and return it to the pool.

> • | The connection to your client was lost unexpectedly. Please log on to resume your session.

> The user session is still running in the server. The user will be connected to the same session upon login through Pano client login screen. There is no data loss and the desktop will be displayed as the user had left it.

> • | Your desktop is powered off. You can power it on or click Cancel to return to the login screen.

> The DVM has been powered off. This power off is equivalent to a physical machine poweroff. Just as in the case of a physical desktop machine, the user can click Power On to power on the virtual machine. Once the user does so, the Pano Manager displays a Your desktop is being powered on. Please wait or click Cancel to return to the login screen message.

> • | Your desktop is powered on but not yet ready. Please wait or click Cancel to return to the login screen

> The Pano Manager is in the process of contacting the user’s DVM. This can take some time. After a few seconds the Pano Manager displays a Your desktop is ready for you to log in message. The user can click the Login button at this point to get to the desktop.

> • | Incorrect Login even though the login id and password are correct.

> The connection to Active Directory server is lost. Refresh the configuration. Log on to Pano Manager, then in the Directory Configuration area, click the Setup tab, then click Configure. If it does not connect then there is a problem with connectivity between Pano Manager and Active Directory.

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v2.5.1