> Troubleshoot Monitor, Mouse, and Keyboard Problems
> Generally, we support and have certified most USB device classes (go to Supported USB Devices) with the Pano device. Here are some troubleshooting steps related to computer peripherals:

> Symptom | What do I do?
> Audio is not working with Pano devices
> • | There is no sound
> | Do the following:
> • | Enable sound. Control Session Timeouts.
> • | Apply fix to sound problem. Go to Control Session Timeouts.
> Monitor is not working with Pano devices
> • | The screen is black
> • | The monitor displays out of range error message
> • | The colors are different/the windows screen has a different tint
> • | The screen has lines on it
> | If the screen is black it might be out of range.
> • | Unplug and re-plug monitor by unplugging the power cable and plugging it back in.
> • | Power re-cycle the Pano device.
> • | Hook up monitor to another PC or laptop.
> • | Do one of the following:
> • | For global change, Go to Pano Manager and change the screen resolution to 800*600.
> • | For local change, Change the screen resolution to 800*600 through the Pano Control Panel.
> • | If those solutions don’t work, then collect the log files just like in Mouse/Keyboard malfunction. Go to Download DVMs’ Log Files.
> • | Login screen goes blank and displays a Desktop VM does not support 24 bit color error message
> | Do the following:
> 1. | Log on to DVM using RDP.
> 2. | From the Pano Control Panel, go to Properties, and verify that color quality is set to 16-bit. If it is some odd number like 15, it means that there might be a Group Policy that is over-riding the color quality set by Pano Control Panel.
> 3. | Set the local machine’s color quality to 16-bit, then log on to the DVM again using RDP. If the setting is still set to 15-bit, then there is a Group Policy in Active Directory that is overwriting the local machine settings.
> Mouse or keyboard is not working with Pano devices
> • | The mouse moves too fast/too slow.
> • | Keyboard types in the same letter multiple times [Repeat rate is very high].
> • | The mouse/keyboard do not work at all
> • | Mouse moves only in vertical/horizontal direction.
> • | If the mouse is not moving at all then re-plug the USB.
> • | Verify that VMware Tools are installed on your DVM(s). VMware Tools improves keyboard input performance. Go to Install VMware Tools.
> • | Verify that the Pano DAS is installed. If the Pano Logic icon appears in your task bar (Start > Programs > Pano Desktop Additions > Pano Control Panel), then the Pano DAS is installed. The Pano Control Panel works in coordination with the VMware Tools and the Pano DAS on your DVM to further configure and accelerate your keyboard input response. If not installed, go to Install Pano DAS.
> • | Change the Repeat rate keyboard setting. Go to Set Keyboard Settings for Specific DVMs.
> • | If those solutions don’t work, then collect the log files. Go to Download DVMs’ Log Files.

Did you find what you're looking for?
v2.5.1