> Troubleshoot Networking Problems
> If the color on the Pano Button does not turn blue (go to Pano Button’s Light Indicators), the Pano client login screen will not display. Therefore common troubleshooting starts from the color of the Pano Button:

> Pano Button Light Indicators: Fault State
> Symptom | What’s it mean? | What do I do?
> Solid red | Something is wrong with the Power connection of Pano device. | Try connecting another compatible power adapter to the Pano device. If that doesn’t work, then the Pano device is defective. This occurrence is rare. Call Pano Logic Technical Support to initiate a replacement.
> Blinking red | There is no network cable plugged into a Pano device, or the network cable is damaged (disconnected on the other end) | Try using another network cable to connect the Pano device to the network.
> Blinking orange | If the Pano Button does not turn Solid Orange after a minute, the Pano device is not able to get an IP address from the DHCP server. The most common reason for this is that the IP addresses in the DHCP server have been exhausted. | Check the DHCP Server logs to for messages indicating that the server didn’t have anymore IP address in its range to assign. Consider the following:
> • | Are there any port filters?
> • | Any relay agents being used?
> • | IP Helper being used?
> If possible get a wireshark packet capture of the request and response from the Pano device to DHCP server. If that isn’t the case, try another Pano device—using the same network cable.
> Solid orange | If the Pano Button does not turn solid blue after a minute, the Pano device could not connect to Pano Manager or its Desktop Virtual Machine. The DHCP Server is not configured with the Vendor class to allow communication with Pano Manager. | Set up the Vendor Option in DHCP Server. Go to (DHCP Method) Set Up Pano Device Discovery.

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