> View Pano Device Information
> You might need to get information about a user’s Pano device if:

> • | A particular USB device does not appear to work with the Pano device.

> • | The Windows desktop experience is not working as expected.

> Specific information includes:

> • | Device Revision

> • | MAC address

> Note: The MAC address of the Pano device can also be obtained from Pano Manager.

> • | Screen Resolution

> • | Network Connection Information

> To obtain information about a user’s Pano device:

> 1. | From the Pano device that you want to troubleshoot, go to the Pano Login. You don’t need to log on.

> 2. | In the Pano Login, click Help.

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v2.5.1