Generally, RDP settings should have been correctly set during DVM Template creation; as such, a user should not experience any problems in logging on to a DVM using RDP. The most common reasons for not being able to RDP to a DVM are as follows:
Select an AD user group that has permissions to connect to this DVM using RDP. Verify that the Group Policy does not disallow RDP. Make sure that the user has a UPN (User@Company.com) in Active Directory.
Ensure that there is no Windows firewall rules that prevent the Pano device from communicating with the Pano DAS running on every DVM. Go to
Configure DVM Firewall. Some organizations have a policy to enable the Windows firewall and many do not have this policy. You can troubleshooting, by temporarily disabling the firewall.