FAQs : Directory Services, DHCP, and DNS : Why can't I see the Active Directory (AD) tree, users, groups, and Organization Units (OU) in the Pano Manager's Setup tab?

Why can't I see the Active Directory (AD) tree, users, groups, and Organization Units (OU) in the Pano Manager's Setup tab?
If you’ve entered the correct domain controller and credentials, and the status says Connected, yet the AD hierarchy of objects does not show up, the user credentials do not have privileges to see the tree. The user account is not required to have write privileges, but it is required to have read privileges on the AD tree.
Also, if you receive a java exception, then make sure that the user id is provided in UPN format. For instructions, go to Connect Pano Manager To Directory Services.

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v2.5.1