Troubleshoot Monitor, Mouse, and Keyboard ProblemsGenerally, we support and have certified most USB device classes (go to Supported USB Devices) with the Pano device. Here are some troubleshooting steps related to computer peripherals:
• The monitor displays out of range error message
• The colors are different/the windows screen has a different tint
• Unplug and re-plug monitor by unplugging the power cable and plugging it back in.
• For global change, Go to Pano Manager and change the screen resolution to 800*600.
• For local change, Change the screen resolution to 800*600 through the Pano Control Panel.
• If those solutions don’t work, then collect the log files just like in Mouse/Keyboard malfunction. Go to Download DVMs’ Log Files.
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2. From the Pano Control Panel, go to Properties, and verify that color quality is set to 16-bit. If it is some odd number like 15, it means that there might be a Group Policy that is over-riding the color quality set by Pano Control Panel.
3. Set the local machine’s color quality to 16-bit, then log on to the DVM again using RDP. If the setting is still set to 15-bit, then there is a Group Policy in Active Directory that is overwriting the local machine settings.
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• Keyboard types in the same letter multiple times [Repeat rate is very high].
• The mouse/keyboard do not work at all
• Mouse moves only in vertical/horizontal direction.
• Verify that VMware Tools are installed on your DVM(s). VMware Tools improves keyboard input performance. Go to Install VMware Tools.
• Verify that the Pano DAS is installed. If the Pano Logic icon appears in your task bar (Start > Programs > Pano Desktop Additions > Pano Control Panel), then the Pano DAS is installed. The Pano Control Panel works in coordination with the VMware Tools and the Pano DAS on your DVM to further configure and accelerate your keyboard input response. If not installed, go to Install Pano DAS.
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