> Troubleshoot Communication Problems with VirtualCenter

> • | If you click Configure and get a Java exception error, then do the following:

> ° | Check that the URL of VirtualCenter is correct. Ensure that you have the correct IP address or hostname, and that you specified /sdk at the end of the URL string.

> ° | Verify the username. The username should be of valid user who has permissions on the Folder hierarchy in VirtualCenter as well as customization scripts and other objects. This user should be able to login to VirtualCenter from the VMware Infrastructure Client.

> • | If you are unable to connect to VirtualCenter, try using the admin user of VirtualCenter and check if Pano Manager can connect to VirtualCenter. If Pano Manager can connect to Virtual Center with the admin user then the original user does not have sufficient privileges.

> • | If the exception stack shows a xml parser error, check that the Data Center and the Cluster have been created in VirtualCenter. Then, stop the VirtualCenterservices and restart. Log out of Pano Manager, then log on again and try to connect again.

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v2.5.1