Maintaining Overrides

We have begun conducting monthly webinars which address the mechanics of override maintenance. In these sessions, we take a working customer project and synchronize code level updates. For customers who volunteer, we provide an updated project targeted to work with their current ePublisher version (2008.2, 2008.3, etc.).

Year	Recordings
2009	Power Hour - October 2009 We're due for our post-RoundUp Power Hour session. We'll start off with a quick status update on ePublisher 2009.3 and then move on to talking about a few things we learned from customers at RoundUp 2009. Finally, Jesse Wiles, Senior Developer, will join us and show what he's been working on with ePublisher and Google Docs.
	Power Hour - September 2009 (No recording available) We've got lots going on this September here at WebWorks.com. In addition to preparing for our RoundUp conference in October (www.webworksroundup.com), we have been working hard to deliver our ePublisher 2009.3 release. This month, Jesse Wiles, Senior Developer, will join us to give users an early look at ePublisher's enhanced PDF production capabilities. 2009.3's PDF solution enables users to leverage the full power of the ePublisher Style Designer when producing print deliverables. Also, Ben Allums, Director of Engineering, will talk about how the 2009.3 release provides a safe upgrade path for existing Design (Pro) projects. This new upgrade enhancement ensures users can stay current with the latest ePublisher release without headaches.
	Power Hour - August 2009 Welcome to the August Power Hour! Last month, we focused on ePublisher 2009.2. This month, we'll talk about what users can expect from ePublisher's unified PDF publishing solution, part of our 2009.3 and 2009.4 releases. In the "XSL Workshop" segment, we'll conduct an in depth review of ePublisher's extensible reporting system (Hopefully, this time we'll avoid the epidemic of power outages which hit us last month). Users will learn how ePublisher formats, combined with the power of XSL, can ensure quality and consistency in documentation deliverables.
	Power Hour - July 2009 This month's feature segment on the Power Hour focuses on our upcoming ePublisher 2009.2 release. We'll take a quick tour of 2009.2 and talk about ePublisher's new support for Atlassian's Confluence Wiki and Adobe's FrameMaker 9. In the "XSL Workshop" segment, we'll dive under the covers to learn about ePublisher's extensible reporting system. Creating custom reports can help you maintain quality in your documentation deliverables.
	Power Hour - June 2009 June's Power Hour is focused on two specialized areas of ePublisher knowledge. First, the session will take users on a tour of the WebWorks wikis, demonstrating how you can help improve the platform you trust. Next, the session will delve into the in and outs of DITA configuration with the ePublisher platform (time index 31:26). Attendees will see how ePublisher leverages the best of DITA with the best of ePublisher to deliver real solutions to your own user communities.
	Power Hour - May 2009 This month, we'll discuss WebWorks.com's approach to gathering user feedback through the wiki servers and methods for adding publication dates to generated projects.
	Power Hour - April 2009 In this month's Power Hour, the topic is "Working with Support". Lauren Lever will explain how our case system works and what you can do to help ensure issues are resolved quickly. We'll also have our regular installment of "Maintaining Customizations", featuring ePublisher customer Joan Thomas of IPC Systems, Inc. Finally, don't forget the QA session. It's your chance to ask Engineering about our upcoming 2009.1 release or a special project.
	Power Hour - March 2009 We discussed numbered and bulleted lists and how ePub processes. Ben chimed in mid-way through about migrating from ePub 9.2 to 2008.3 with live customer docs.
	Power Hour - February 2009 The ePublisher Power Hour is a live webinar with the Director of Engineering Ben Allums. This will be a monthly webinar that will provide you with a wealth of information to customize and streamline your ePublisher processes. Ben will pick a new topic each month gathering information from our support queue, customer feedback and development. This is an hour not to miss – it will improve your ePublisher experience.
	Power Hour - January 2009 The ePublisher Power Hour is a live webinar with the Director of Engineering Ben Allums. This will be a monthly webinar that will provide you with a wealth of information to customize and streamline your ePublisher processes. In January, we addressed the issues of Manging Upgrades and the WWHelp Optimizer (time index 43:27).
2008	Power Hour - November 2008 Maintenance of ePublisher code overrides (XSL and JavaScript) is the responsiblity of your onsite ePublisher Pro user. Presently, users are either unfamiliar with this requirement or unsure of how to proceed. This webinar will review the necessary techniques and provide a forum for users to discuss their upgrade experiences with WebWorks personnel.

For customers who volunteer and are accepted, the process works as follows:

Customer provides example source documents and current ePublisher Pro Design project.
Customer provides WebWorks with the current Pro version in use (2008.1b for example) and the goal version (2008.4 for example).
The project is upgraded prior to the webinar.
We conduct the webinar, highlighting any trouble-spots in the upgrade process. We also request company and user information if you'd like to "plug" your company. Ideally, you would attend the webinar and can ask questions about your project during the session.
The updated project is sent back to the customer as a solid starting point for future customer updates.

BenAllums/@Solutions/Customization/MaintainingOverrides (last edited 2010-02-23 00:06:31 by BenAllums)