"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

I received this error when trying to install ePublisher Express 2012.4 on a Windows 7 Ultimate 64-bit OS.

What was already checked/did not work:

What worked: Running install in compatibilty mode.

  1. Right-click the installer.
  2. Select Troubleshoot compatibility. On the "Test compatibility settings for the program" dialog, verify that Windows compatibility mode applies the setting to Skip Version Check.

  3. Click Start the program. The installer may launch behind the current window.

  4. Proceed through the installation steps. The installation make take a little longer than expected, but eventually a dialog appears where you can enter your licensing information.

HelpCenter/Tips/WindowsInstallerPackageError (last edited 2013-04-04 16:04:37 by IreneYuen)