Transit Menu displays "infinite" menu syndrome
Customer corrected this problem by installing the ePublisher 2008.1 release. Support believes that this was also fixed in the 9.3 release.
Users are seeing the duplicate menu appear in the newer versions. We see that issue from time to time and it seems to do with the Normal.dot and conflicts with the Microsoft Live Updater. Please try the following steps:
- Close Word.
- Look in your Control Panel under Add/Remove programs, and there should be an entry that says something like "Microsoft Office - Windows Live addin" or something similar to that. Extra entries can be generated because of that.
- Go to the following directory: C:\Documents and Settings\[user]\Application Data\Microsoft\Templates
- Delete the normal.dot
- Restart Word to regenerate an instance of Normal.dot